Returns Policy

Please contact us within 30 days of receiving the item if there are any issues. Item(s) must be returned within 30 days.

ReplaceYourCell gives customers an option to extend warranty over 30 days. For extended warranty please visit www.SquareTrade.com or call them directly at 1.877.WARRANTY. You can extend warranty for your purchase up to 2 years!

If a return is requested, please email us at cs@replaceyourcell.com with your Order #, Full name and email address, explaining in detail why you want to return your item. We only accept items returned if it is RECEIVED defective, and can't be corrected. (Most issues can be resolved by troubleshooting or other minor procedures). If your request is approved you'll receive an Return Authorization Form (RA Form) that is to be sent with your return. Item must be shipped back within 4 days of receipt of RA Form.

All returns must be sent with a fully completed RA Form included - No exceptions. If one is not sent with phone, the phone will be sent back to sender at customer's expense. Also, all phones are fully tested before your return/exchange requests are processed. If your phone is found to be non-defective, the phone will be shipped back to the customer at the customer's expense.

We do not issue refunds - we offer exchange only. If a refund is demanded, we will issue a refund for the cost of the phone less a 20% restocking fee. We do not refund shipping fees.

Buyer is responsible for return shipping to seller. Seller will cover the cost of shipping replacement back to buyer.

Return Policy Details: Phone is guaranteed not to be DOA. This does not apply to phones sold "AS IS". You must contact us within 30 days after you receive item in order to qualify for these guarantees.

We will pay our shipping when sending you a replacement item; however you are responsible for paying shipping on sending any returned items back to us---NO EXCEPTIONS!

After 30 days, all sales are final. If an item qualifies for a return, we must receive your original item back (with a completed RA Form) before we will issue a replacement.

We suggest customers calling your Service Provider or Phone Manufacturer:

SERVICE PROVIDER:

ALLTEL: 800-255-8351
AT&T: 800-888-7600
CELLULAR ONE: 800-235-5663
CINGULAR: 800-331-0500
CRICKET: 800-274-2538
NEXTEL: 800-639-8359
QWEST: 877-879-0611
SPRINT PCS: 888-211-4727
T-MOBILE: 800-937-8997
US CELLULAR: 888-944-9400
VERIZON: 922-0204
VIRGIN MOBILE: 888-322-1122

MANUFACTURER:

AUDIOVOX/UT STARCOM: 800-229-1235
LG: 800-793-8896
NOKIA: 888-665-4225
BLACKBERRY: 877-255-2377
MOTOROLA: 800-668-6765
SAMSUNG: 888-987-4357
HANDSPRING: 888-656-9393
NEC: 800-637-5917
SANYO: 818-998-7322
KYOCERA: 800-349-4478
IDEN: 800-349-4478
SONY ERICSSON: 800-374-2776

Business Hours for ReplaceYourcell.com
Mon - Thur: 9Am - 5PM EST
Fri: 9AM - 12PM EST
Sat & Sund - CLOSED

Please allow 1-3 business days to reply to emails and messages that are left over the weekend.

Payment Options: Money Order/Cashiers Checks ,PayPal ,Credit Cards

Please e-mail us for help with any payment. If you would like a call back, please leave a number where you can be contacted, or request our customer service number.

$9.99 Domestic (Delivery time: 2-5 business days)
$29.99 International: Canada (Delivery time: 5-10 days)
$29.99 International: Europe, Asia, Australia
$34.99 Domestic Overnight (Next Business Day Delivery)
Sales Tax: 8.875% for in-state buyers

We ship via USPS Priority Mail. We do ship to Post Office Boxes. However if you have paid for Overnight we ship to a physical/street address ONLY!

Sales Tax: 8.875% for in-state buyers

Bare in mind we ship out our items 1-2 business days of when payment is received here. The above estimated delivery time is from when this is shipped out (Example: Any payments received after our shipping (10AM EST)or business(5PM EST) hours would ship out the next business day, including items paid for over the weekend, this would be shipped out Monday, the next business day) .