Shipping & Delivery

Most orders are processed daily, however, please allow 1-2 business days for exceptions. All orders placed after 10 AM EST will be shipped out the next business day. Orders with invalid addresses will not be shipped out until the shipping address can be corrected and authenticated by either UPS or the United States Postal Service, depending on the shipping method that was purchased. We do not offer Saturday Delivery with UPS. Neither UPS nor USPS deliver on Sundays. For delivery holidays schedules, please refer to www.usps.com or www.ups.com.

Privacy & Security

We only have access to the information provided by you when placing your order or else provided via email/direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us or other order details. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about your order or changes to this privacy policy. For further information about what information we collect, including the cookies we collect, please click here.

30 Day Quality Assurance

We guarantee you'll be fully satisfied with your order once received. If you're having any issues with your order, please email us with your full name, order number, and a detailed explanation of your issue. Please allow 1-2 business days for us to respond. We reply to our emails in the order they were received. We require customers to contact us within thirty days from date of purchase in order to qualify for a return. After thirty days, all sales are final. We offer one and two year extended warranties, so we encourage you to purchase a warranty when you checkout. Please email returns@replaceyourcell.com to obtain Return Authorization and we will provide further return instructions at that time. To see our full return policy please click here.

Ordering

Please be sure to read the item listing very carefully before placing you order. Please make sure that the carrier of that specific phone is your intended network provider. Some phone require SIM cards and some don’t. Please see our FAQs for an explanation between GSM (SIM card required) and CDMA (non- SIM card required) phones. Please review your shipping and billing information before confirming your order. We will not be able to change it for you once it has been confirmed. We will also not be able to change your shipping address in the event of a mistaken entry. Mistaken entries will be cancelled and the order can then be replaced. We have this strict policy for your protection against fraud.

Pricing

Please be advised, it is not our policy, nor can it be our policy to continuously refund customers who paid slightly more for products than the current advertised price.

Our merchandise comes in at different times, and from different vendors at different prices, which is therefore modified on a daily to weekly basis. Just as we cannot charge our customer more after there is a price increase we can also not refund after a price decrease.

Should you have any further questions or concerns regarding our policy, please do not hesitate to contact our Customer Service.

Payment

We accept the following payment methods:
Credit Card (Visa/MasterCard/American Express/Discover)
PayPal - Express Checkout
Google Wallet

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